Тerms and rules for Reservations and Cancellations at Mountain Sky View Training and Hotel Facility
Reservations
Reservation Confirmation: All reservations are considered confirmed after receiving an advance payment of 50% of the total stay amount, unless otherwise agreed.
Reservation Methods: Reservations can be made online via our website, by email, or through a phone call.
Reservation Details: Customers must provide accurate information when making a reservation, including names, the number of guests, and check-in and check-out dates.
Cancellations
Cancellation up to 14 Days Before Check-In: For cancellations made up to 14 days before the check-in date, the advance payment will be fully refunded.
Cancellation Between 14 and 7 Days Before Check-In: For cancellations within this period, 50% of the advance payment will be withheld.
Cancellation Less Than 7 Days Before Check-In: In this case, the advance payment is non-refundable.
No-Show: In case of a no-show without prior notice, the advance payment will not be refunded, and the reservation will be considered canceled.
Changes to Reservations
Date Changes: Changing the stay dates is possible up to 7 days before check-in, subject to room availability.
Change in the Number of Guests: Changes in the number of guests must be communicated no later than 3 days before check-in.
Check-In and Check-Out
Check-In: Check-in at Mountain Sky View begins at 2:00 PM. Early check-in is possible with prior arrangement and an additional charge.
Check-Out: Rooms must be vacated by 12:00 PM. Late check-out is possible subject to room availability and an additional charge.
Payments
Payment Methods: Mountain Sky View accepts payments in cash, by card, or via bank transfer.
Full Payment: The remaining amount for the stay must be paid upon check-in.
Deposits: For some reservations, an additional deposit may be required, which will be refunded upon check-out after room inspection.
Rights and Obligations of Both Parties
Customer Rights and Obligations
The Customer is Entitled to:
- Access all reserved services and facilities according to the reservation terms.
- Proper service and information regarding the provided services.
- Personal data protection under applicable laws.
- The Customer is Obliged to:
- Comply with Mountain Sky View’s rules and staff instructions.
- Pay in full the due amounts for the stay and additional services.
- Notify promptly about cancellations, changes, or special requests.
- Rights and Obligations of Mountain Sky View
Mountain Sky View is Entitled to:
- Refuse accommodation or services if the customer violates the general terms and conditions.
- Withhold amounts according to the cancellation and no-show policy.
- Mountain Sky View is Obliged to:
- Provide the reserved services under the described conditions.
- Ensure the safety and comfort of guests during their stay.
- Notify the customer promptly about changes related to the reservation or terms.
- Other Terms
Pets: Pets are not allowed.
Damages: Guests are responsible for any damages caused during their stay and are required to provide compensation if such damages are confirmed.
Safety: Mountain Sky View is not responsible for the loss or theft of personal belongings left unattended.
Mountain Sky View reserves the right to amend these terms and policies at any time. Changes will be published on our official website and take effect from the moment of publication.
IRETA “Metal Tur” Ltd.
BULSTAT: 107596162
Gabrovo, Stefan Karadzha Street 3
Managing Director: Dimitar Drumchev